Foundation for Medical Care of Kern and Santa Barbara Counties

Employment Opportunities

Customer Service Representative (CSR) – Medical Call Center Environment

We are looking for the right candidate to join our team!  The ideal candidate is service driven, detail oriented, has medical or health insurance knowledge and call center experience.  Excellent attendance is a must.

Job Summary
This position is responsible for answering customer questions pertaining to product information, benefits, claims resolution, eligibility and billing questions in a fast-paced call center environment. Evaluates needs and provides appropriate information and education to customers on a variety of medical plans. Must maintain a strict standard of confidentiality to ensure that our members’ protected health information (PHI) is secure.

Full-Time position, 8:00 a.m. to 5:00 p.m. M-F. Excellent health benefits, 401(k), employee culture and rewards programs.

Qualifications
Strong customer service experience in a call center environment is required.  Professionalism, excellent attendance, and computer skills required.  Knowledge of medical insurance, basic medical terminology and procedures preferred. Bilingual a plus.
High School Diploma or equivalent. Two years of call center experience required and two years of professional office experience required. Healthcare industry experience preferred. Typing 35+ WPM. Salary DOE & Qualifications.

To apply for employment, please complete and sign our Employment Application. E-mail your application and resume to HR@kernfmc.com or fax to (661) 327-5129.  Your submitted resumes will be kept on file for a minimum of six months and will be considered for any future openings for which you potentially qualify.  You may resubmit your resume and application as needed, or for a specific job posting when applicable.

Foundation for Medical Care of Kern & Santa Barbara Counties and HealthEdge Administrators is an Equal Opportunity Employer
 

 
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